Definitions
1. These general terms and conditions apply to all agreements regarding the delivery of goods and services from Su-Zi Acupuncture, established in Leiden under the Chamber of Commerce number 69515247.
2. The provisions in these general terms and conditions can only be deviated from if an explicit written agreement has been reached between all parties involved.
3. The following definitions apply in these general terms and conditions: Contractor: Su-Zi Acupuncture.
Client: the natural or legal person who purchases goods or services from the contractor on the basis of an agreement.
4. Where ‘full treatment’ is referred to in these terms and conditions, this refers to all treatments that are carried out with the aim of reducing the ailments of the client.
5. If a situation arises between parties that is not explicitly stated in these general terms and conditions, then this situation must be assessed with the terms of these terms and conditions in mind.
6. If the practitioner does not demand strict compliance with these conditions, this does not mean that the regulations do not apply, or that the practitioner would lose the right to ensure strict compliance with the provisions of these conditions.
7. If one or more of the provisions of these general terms and conditions are wholly or partially declared void by a competent court, this does not affect the validity of the remaining provisions.
Contract agreement
1. This is understood to mean that the client has made an oral or written agreement with the contractor for a single or complete treatment.
2. Su-Zi Acupuncture is entitled to suspend its work if the client does not provide payment and other obligations arising from the agreement. This includes services already rendered and investments made by Su-Zi Acupuncture.
Prices
1. The client is expected to know the rates applied by the contractor and has agreed to them. The rates specified by the contractor are free of VAT.
2. All published prices which Su-Zi Acupuncture uses for the services, on the website or that are otherwise made known, can be adjusted by Su-Zi Acupuncture at any time.
Payments and terms of payment
1. The customer must pay invoices to Su-Zi Acupuncture by pin or cash on the same day of treatment.
2. The contractor is entitled to change the cost price of the performance (s) owed by the contractor following the conclusion of the agreement, as a result of increased labor and material costs, social security charges, government levies, exchange rates and further unforeseen circumstances not mentioned here.
3. Every appointment with or without treatment not canceled at least 24 hours in advance, will be charged the cancellation fee of €38,-.
4. Complaints regarding the invoices and prices must be submitted in writing and must have been received by Su-Zi Acupuncture within eight days after the invoice date. Complaints submitted outside these terms will no longer be accepted and the client will be deemed to pay the full payment as stated on the invoice. The obligation to pay is not suspended by the submission of a complaint.
5. When the client falls behind in payment and the payments need to be collected. All costs, both judicial and extraordinary, are at the expense of the client. The extraordinary collection costs amount to at least 15% of the amount owed by the client, including the interest at the statutory rate.
6. When ordering goods, a purchase obligation applies to the client for all ordered goods.
7. Goods delivered by Su-Zi Acupuncture cannot be returned or exchanged regardless of the condition of the packaging.
Liability
1. If certain parts of the Agreement are fulfilled by third parties, the contractor is not liable for these parts and for the actions of these third parties.
2. The contractor is not liable for any unexpected side effects of the treatment if, before starting the treatment there were no sustainable reasons to assume that these side effects could occur.
3. The contractor is also not liable for the absence of the intended effect during or after a treatment.
Applicable law, location and change of conditions
1. Dutch law applies to these General Terms and Conditions and all matters to which these terms and conditions apply.
2. All disputes between parties about the interpretation or application of these General Terms and Conditions must be submitted to the High Court in Amsterdam.
3. These terms and conditions have been filed with the Chamber of Commerce in Amsterdam.
4. The most recently filed version or the version that applied at the time of the establishment of the legal relationship with Su-Zi Acupuncture always applies.
5. The Dutch text of the general terms and conditions always predetermines these regulations: https://www.su-zi.nl/algemene-voorwaarden/
We hope, of course, that you are satisfied with our service, but it can occur that you have a complaint.
We would like to ask you to report this complaint to Su-Zi Acupuncture so that together we can look for a solution.
If we fail to come to terms, you can contact the KAB http://www.kab-klachten.nl.
Below you will find the procedure that we are obliged to follow by law since January 2017.
Your acupuncturist is a member of the NVA
This means that you can rely on his / her professionalism. However, a problem can arise in every treatment relationship, for example about communication, treatment, a bill, the treatment or the result. Unfortunately, there are also serious complaints within health care. Think of injuries, intimidation, unwanted acts, violation of your privacy or other matters that concern your personal wellbeing.
Complaints
According to the Healthcare Quality, Complaints and Disputes Act (Wkkgz), a healthcare provider is the first designated person to make an effort to resolve a conflict with a patient / client. This is subject to a statutory period of a maximum of 6 weeks. The most pleasant thing is for the therapist and the complainant to be able to solve the problem together. If you cannot resolve it together or if communication is no longer possible, the complaints officer can be called in during this first period.
Complaints Officer
If you have a complaint about a treatment or about your practitioner and you are unable to resolve it together, you can contact the KAB. The complaints officer of the NVA is the person who will contact you. The Complaints Officer can help you formulate your complaint. Sometimes it is enough that you can convey your story and refrain from further action. Sometimes mediation is possible and an appointment is made with you in order to discuss any further actions.
Dispute authority KAB
If it turns out that it is not possible to resolve your dispute with the therapist involved, with the help of the Complaints Officer, the complaints officer will refer you to the Disputes Body for Alternative Alternative Treatment Methods (KAB). This independent committee handles your complaint with the utmost care and confidentiality, under the guidance of a lawyer.
If your therapist works as an employee, any complaints are handled by the employers’ dispute settlement body.
Disciplinary Court and Health Care Inspectorate (IGZ)
If there is clearly a disciplinary complaint, the complaints officer will refer you to the NVA Supervisory Board, the NVA’s disciplinary court. This board, chaired by a lawyer, deals with serious complaints against NVA members and can call in the Healthcare Inspectorate if necessary. In very serious cases, the complaints officer can report directly to the IGZ.
Contact
The details of the NVA can be found below. Feel free to contact the secretary if you have any questions. For more information visit: www.acupunctuur.nl
T + 31 (0) 33 4616141
van Persijnstraat 17
nva@acupunctuur.nl
VAT NL0090.68.533.B01
Mon to Fri 9-12 AM
3811 LS Amersfoort
