Your acupuncturist is a member of the NVA

That means that you can rely on his / her professionalism. However, a problem may arise in every treatment relationship, for example about communication, treatment, a bill, or the result of the treatment. Unfortunately, there are also serious complaints in health care. Think of injuries, intimidation, unwanted acts, violation of your privacy or other matters that you concern your personal wellbeing.

Complaints

According to the Healthcare Quality, Complaints and Disputes Act (Wkkgz), a healthcare provider is the first designated person to make an effort to resolve a conflict with a patient / client. This is preceded by a statutory period of a maximum of 6 weeks, which may possibly be extended by 4 weeks. It has the prevalence to try to resolve the complaint together with your therapist. If you cannot resolve it together or if communication is no longer possible, the complaints officer can be called in during this first period.

Complaints Officer

If you have a complaint about a treatment or about your practitioner and you are unable to resolve it together with the acupuncturist, you can contact the NVA secretariat. The complaints officer of the NVA is the person who will subsequently contact you. The Complaints Officer can help you formulate your complaint and will try to find a solution between you and the healthcare provider that is acceptable and satisfactory to both of you.

Dispute authority KAB

If it turns out that it is not possible to resolve your dispute with the therapist involved, with the help of the Complaints Officer, the complaints officer will refer you to the Disputes Body for Alternative Alternative Treatment Methods (KAB). This independent committee handles your complaint with the utmost care and confidentiality, under the chairmanship of a lawyer. Before your complaint is handled, you pay a single fee of € 50 to the Dispute Authority. If you are found to be in the right, the care provider may be ordered, among other things, to repay this complaint money to you. As a complainant, you can be ordered to pay a contribution of a maximum of € 500 to the costs of the proceedings. See www.geschilleninstantiekab.nl

If your therapist works as an employee, any complaints are handled by the employers’ dispute settlement body.

Disciplinary Court and Health Care Inspectorate (IGZ)

If there is clearly a disciplinary complaint, the complaints officer will refer you to the NVA Supervisory Board, the NVA’s disciplinary court. This board, chaired by a lawyer, deals with serious complaints against NVA members and can call in the Healthcare Inspectorate if necessary. In very serious cases, the complaints officer can report directly to the IGZ.

Contact

The details of the NVA can be found below. Feel free to contact the secretariat if you have any questions. For more information, visit www.acupunctuur.nl